Phone Not Allowed - What does it mean?
Ever wondered if your phone is eligible for our remote services? Whether it is a Network Unlock or an IMEI Repair that you are interested in, it is important to know if your phone can be done before doing anything.
So, how can you tell if your phone is eligible?
Today you will learn how to check if your phone can be serviced in 3 simple steps on your device.
Step 1 - Go to 'Settings'
Step 2 - Scroll down until you reach 'About phone' & click on it
Step 2.5 (only if applicable) - Click on 'Software Information' (do this step only if you see 'Software Information', disregard this step if you do not.)
Step 3 - Scroll down until you reach 'Android Security Patch Level' as shown on the image on the left
Once you have this information, please refer to the chart below to view your device's eligibility:
Click here to find out what Mail In Service is. Oprima aca para descubrir que es el Mail In Service.
BOOST MOBILE DEVICES ONLY:
Go to Settings > Software Update (DO NOT UPDATE THE PHONE)!
If you cannot locate the "UICC Unlock" option, your device cannot be unlocked.
*HIGHLIGHTED IN RED -
THIS PHONE IS REQUIRED IN OUR HANDS TO BE SERVICED, CANNOT BE DONE REMOTELY
*HIGHLIGHTED IN BLUE -
THIS FIRMWARE REQUIRES SERVERS TO BE ONLINE, CHECK SERVER STATUS HERE
| MODEL | SUPPORTED SECURITY PATCH LEVELS | SUPPORTED BITS |
| Galaxy A13 | AT&T Unlocks: All Up To Date Boost Mobile Unlocks: Not Supported T-Mobile Unlocks: All Up To Date Verizon Unlocks: All Up To Date IMEI Repair: Not Supported | Supported Bits / Revs: Boost Mobile Unlock: Not Supported All Other Carriers Unlock: 1, 2 IMEI Repair: Not Supported |
| Galaxy A03/A03s | AT&T Unlocks: All Up To Date Boost Mobile Unlocks: Not Supported T-Mobile Unlocks: All Up To Date Verizon Unlocks: All Up To Date IMEI Repair: Not Supported | Supported Bits / Revs: Boost Mobile Unlock: Not Supported All Other Carriers Unlock: 1, 2 IMEI Repair: Not Supported |
| Galaxy A12 | AT&T Unlocks: All Up To Date Sprint Unlocks: Up To June 2021 Boost Mobile Unlocks: Not Supported T-Mobile Unlocks: All Up To Date Verizon Unlocks: All Up To Date IMEI Repair: Not Supported | Supported Bits / Revs: Sprint Unlock: 1 Boost Mobile Unlock: Not Supported All Other Carriers Unlock: 1, 2, 3 IMEI Repair: Not Supported |
| Galaxy A32 | AT&T Unlocks: Up To July 2021 Sprint Unlocks: Up To July 2021 T-Mobile Unlocks: Up To July 2021 Verizon Unlocks: Up To July 2021 IMEI Repair: Up To July 2021 | Supported Bits / Revs: AT&T Unlock: 1, 2, 3 Sprint Unlock: 1, 2, 3 T-Mobile & Verizon Unlock: 1, 2, 3 IMEI Repair: 1, 2, 3 |
| Galaxy A02s | AT&T Unlocks: Up To July 2021 Sprint Unlocks: All Up To Date T-Mobile Unlocks: All Up To Date Verizon Unlocks: All Up To Date IMEI Repair: Not Supported | Supported Bits / Revs: AT&T Unlock: 1 Sprint Unlock: 1 T-Mobile & Verizon Unlock: 1 IMEI Repair: Not Supported |
| Galaxy A42 | AT&T Unlocks: Not Supported Sprint Unlocks: All Up To Date T-Mobile Unlocks: Not Supported Verizon Unlocks: Not Supported IMEI Repair: Not Supported | Supported Bits / Revs: AT&T Unlock: Not Supported Sprint Unlock: 1, 2, 3 T-Mobile & Verizon Unlock: Not Supported IMEI Repair: Not Supported |
| Galaxy A52 | AT&T Unlocks: Up To July 2021 Sprint Unlocks: All Up To Date T-Mobile Unlocks: Not Supported Verizon Unlocks: Not Supported IMEI Repair: Not Supported | Supported Bits / Revs: AT&T Unlock: 1, 2 Sprint Unlock: 1, 2, 3, 4 T-Mobile & Verizon Unlock: Not Supported IMEI Repair: Not Supported |
| Galaxy S21, S21+, S21 Ultra | AT&T Unlocks: Up To July 2021 Sprint Unlocks: Up To July 2021 T-Mobile Unlocks: Up To February 2021 Verizon Unlocks: Up To February 2021 Boost Mobile: Up To February 2021 IMEI Repair: Up To February 2021 IMEI Repair : Up To December 2021 | Supported Bits / Revs: AT&T Unlock: 1, 2, 3, 4 Sprint Unlock: 1, 2, 3, 4 Boost Mobile: 1 T-Mobile & Verizon Unlock: 1 IMEI Repair: 1 IMEI Repair: 2, 3, 4 |
| Galaxy A71 | AT&T Unlocks: Up To July 2021 Sprint Unlocks: Up To July 2021 T-Mobile Unlocks: Up To January 2021 Verizon Unlocks: Up To January 2021 IMEI Repair: Up To January 2021 | Supported Bits / Revs: AT&T Unlock: 1, 2, 3, 4 Sprint Unlock: 1, 2, 3, 4 T-Mobile & Verizon Unlock: 1, 2 IMEI Repair: 1, 2 |
| Galaxy A51 | AT&T Unlocks: Up To July 2021 Sprint Unlocks: Up To July 2021 T-Mobile Unlocks: Up To January 2021 Verizon Unlocks: Up To January 2021 IMEI Repair: Up To January 2021 | Supported Bits / Revs: AT&T Unlock: 1, 2, 3, 4, 5, 6 Sprint Unlock: 1, 2, 3, 4, 5, 6 T-Mobile & Verizon Unlock: 1, 2 IMEI Repair: 1, 2 |
| Galaxy A51 (S515DL) | Unlocks: Up To July 2021 | Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6 |
| Galaxy S20 Fan Edition | AT&T Unlocks: Up To July 2021 Sprint Unlocks: Up To July 2021 T-Mobile Unlocks: Up To January 2021 Verizon Unlocks: Up To January 2021 IMEI Repair: Up To January 2021 IMEI Repair: All Up To Date | Supported Bits / Revs: AT&T Unlock: 1, 2, 3, 4 Sprint Unlock: 1, 2, 3, 4 T-Mobile & Verizon Unlock: 1 IMEI Repair: 1 IMEI Repair: 2, 3, 4, 5, 6 |
| Galaxy Z Fold 2 | AT&T Unlocks: Up To July 2021 Sprint Unlocks: Up To July 2021 T-Mobile Unlocks: Up To June 2021 Verizon Unlocks: Up To June 2021 IMEI Repair: Up To June 2021 IMEI Repair: All Up To Date | Supported Bits / Revs: AT&T Unlock: 1 Sprint Unlock: 1 T-Mobile & Verizon Unlock: 1 IMEI Repair: 1 IMEI Repair: 2 |
| Galaxy Z Flip, Z Flip 5G | AT&T Unlocks: Up To September 2021 Sprint Unlocks: Up To September 2021 T-Mobile Unlocks: Up To February 2021 Verizon Unlocks: Up To February 2021 IMEI Repair: Up To February 2021 | Supported Bits / Revs: AT&T Unlock: 1, 2 Sprint Unlock: 1, 2 T-Mobile & Verizon Unlock: 1 IMEI Repair: 1 |
| Galaxy Z Fold | AT&T Unlocks: Up To August 2021 Sprint Unlocks: Up To August 2021 T-Mobile Unlocks: Up To June 2021 Verizon Unlocks: Up To June 2021 IMEI Repair: Up To June 2021 | Supported Bits / Revs: AT&T Unlock: 1, 2, 3, 4, 5 Sprint Unlock: 1, 2, 3, 4, 5 T-Mobile & Verizon Unlock: 1, 2, 3, 4 IMEI Repair: 1, 2, 3, 4 |
| Galaxy Note 20, Note 20 Ultra | AT&T Unlocks: Up To September 2021 Sprint Unlocks: Up To September 2021 T-Mobile Unlocks: Up To February 2021 Verizon Unlocks: Up To February 2021 IMEI Repair: Up To February 2021 IMEI Repair: All Up To Date | Supported Bits / Revs: AT&T Unlock: 1, 2 Sprint Unlock: 1, 2 T-Mobile & Verizon Unlock: 1 IMEI Repair: 1 IMEI Repair: 2 |
| Galaxy S20 5G (G981V) | Verizon Unlocks: Up To April 2021 IMEI Repair: Up To April 2021 | Supported Bits / Revs: Verizon Unlock: 1 IMEI Repair: 1 |
| Galaxy S20, S20+, S20 Ultra | AT&T Unlocks: Up To September 2021 Sprint Unlocks: Up To September 2021 T-Mobile Unlocks: Up To February 2021 Verizon Unlocks: Up To February 2021 IMEI Repair: Up To February 2021 IMEI Repair: All Up To Date | Supported Bits / Revs: AT&T Unlock: 1, 2 Sprint Unlock: 1, 2 T-Mobile & Verizon Unlock: 1 IMEI Repair: 1 IMEI Repair: 2 |
| Galaxy A01, A11, A21 | AT&T Unlocks: All Up To Date Sprint Unlocks: All Up To Date T-Mobile Unlocks: All Up To Date Verizon Unlocks: All Up To Date IMEI Repair: All Up To Date | Supported Bits / Revs: AT&T Unlock: 1, 2, 3, 4, 5, 6, 7 Sprint Unlock: 1, 2, 3, 4, 5, 6, 7 T-Mobile & Verizon Unlock: 1, 2, 3, 4, 5, 6, 7 IMEI Repair: 1, 2, 3, 4, 5, 6, 7 |
| Galaxy A21 (S215DL) | Unlocks: Up To July 2021 | Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6 |
| Galaxy A50 | AT&T Unlocks: Up To July 2021 Sprint Unlocks: Up To July 2021 T-Mobile Unlocks: Up To July 2021 Verizon Unlocks: Up To July 2021 IMEI Repair: Up To July 2021 | Supported Bits / Revs: AT&T Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9, A, B, C, D Sprint Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9, A, B, C, D T-Mobile & Verizon Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9, A, B, C, D IMEI Repair: 1, 2, 3, 4, 5, 6, 7, 8, 9, A, B, C, D |
| Galaxy A50 (S506DL) | Unlocks: Up To June 2021 | Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9 |
| Galaxy A20 | AT&T Unlocks: Up To July 2021 Sprint Unlocks: Up To July 2021 T-Mobile Unlocks: Up To July 2021 Verizon Unlocks: Up To July 2021 IMEI Repair: Up To July 2021 | Supported Bits / Revs: AT&T Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9 Sprint Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9 T-Mobile & Verizon Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9 IMEI Repair: 1, 2, 3, 4, 5, 6, 7, 8, 9 |
| Galaxy A20 (S205DL) | Unlocks: Up To July 2021 | Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9, A |
| Galaxy A10e | AT&T Unlocks: Up To October 2021 Sprint Unlocks: All Up To Date T-Mobile Unlocks: Up To October 2021 Verizon Unlocks: Up To October 2021 IMEI Repair: Up To October 2021 | Supported Bits / Revs: AT&T Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9, A, B Sprint Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9, A, B T-Mobile & Verizon Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9, A, B IMEI Repair: 1, 2, 3, 4, 5, 6, 7, 8, 9, A, B |
| Galaxy A10 (S102DL) | Unlocks: Up To July 2021 | Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6, 7, 8 |
| Galaxy Note 10 5G (N976V) | Verizon Unlocks: Up To July 2021 IMEI Repair: Up To July 2021 | Supported Bits / Revs: Verizon Unlocks: 1, 2, 3, 4, 5, 6 IMEI Repair: 1, 2, 3, 4, 5, 6 |
| Galaxy Note 10 5G (N976U) | AT&T Unlocks: Up To August 2021 Sprint Unlocks: Up To August 2021 T-Mobile Unlocks: Up To February 2021 Verizon Unlocks: Up To February 2021 IMEI Repair: Up To February 2021 | Supported Bits / Revs: AT&T Unlock: 1, 2, 3, 4, 5 Sprint Unlock: 1, 2, 3, 4, 5 T-Mobile & Verizon Unlock: 1, 2, 3, 4 IMEI Repair: 1, 2, 3, 4 |
| Galaxy Note 10, Note 10+ | AT&T Unlocks: Up To July 2021 Sprint Unlocks: Up To July 2021 T-Mobile Unlocks: Up To July 2021 Verizon Unlocks: Up To July 2021 IMEI Repair: Up To July 2021 | Supported Bits / Revs: AT&T Unlock: 1, 2, 3, 4, 5, 6 Sprint Unlock: 1, 2, 3, 4, 5, 6 T-Mobile & Verizon Unlock: 1, 2, 3, 4, 5, 6 IMEI Repair: 1, 2, 3, 4, 5, 6 |
| Galaxy S10, S10E, S10+, S10 5G | AT&T Unlocks: Up To July 2021 Sprint Unlocks: Up To July 2021 T-Mobile Unlocks: Up To July 2021 Verizon Unlocks: Up To July 2021 IMEI Repair: Up To July 2021 IMEI Repair: All Up To Date | Supported Bits / Revs: AT&T Unlock: 1, 2, 3, 4, 5 Sprint Unlock: 1, 2, 3, 4, 5 T-Mobile & Verizon Unlock: 1, 2, 3, 4, 5 IMEI Repair: 1, 2, 3, 4, 5 IMEI Repair: 6 |
| Galaxy S9, S9+, Note 9 | AT&T Unlocks: All Up To Date Sprint Unlocks: All Up To Date T-Mobile Unlocks: All Up To Date Verizon Unlocks: All Up To Date IMEI Repair: All Up To Date | Supported Bits / Revs: AT&T Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9 Sprint Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9 T-Mobile & Verizon Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9 IMEI Repair: 1, 2, 3, 4, 5, 6, 7, 8, 9 |
| Galaxy S8 Active | AT&T Unlocks: Up To July 2021 Sprint Unlocks: Up To July 2021 T-Mobile Unlocks: Up To July 2021 Verizon Unlocks: Up To July 2021 IMEI Repair: Up To July 2021 | Supported Bits / Revs: AT&T & Sprint Unlock: 1, 2, 3, 4, 5, 6 T-Mobile & Verizon Unlock: 1, 2, 3, 4, 5, 6 IMEI Repair: 1, 2, 3, 4, 5, 6, 7 |
| Galaxy S8, S8+, Note 8 | AT&T Unlocks: All Up To Date Sprint Unlocks: All Up To Date T-Mobile Unlocks: All Up To Date Verizon Unlocks: All Up To Date IMEI Repair: All Up To Date | Supported Bits / Revs: AT&T & Sprint Unlock: 1, 2, 3, 4, 5, 6, 7, 8 T-Mobile & Verizon Unlock: 1, 2, 3, 4, 5, 6, 7, 8 IMEI Repair: 1, 2, 3, 4, 5, 6, 7, 8 |
| Galaxy S7, 7 Edge, 7 Active | AT&T Unlocks: All Up To Date Sprint Unlocks: All Up To Date T-Mobile Unlocks: All Up To Date Verizon Unlocks: All Up To Date IMEI Repair: All Up To Date | Supported Bits / Revs: AT&T & Sprint Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9, A, B T-Mobile & Verizon Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9, A, B IMEI Repair: 1, 2, 3, 4, 5, 6, 7, 8, 9, A, B |
| Galaxy Note 4, Note 5 | AT&T Unlocks: All Up To Date Sprint Unlocks: All Up To Date T-Mobile Unlocks: All Up To Date Verizon Unlocks: All Up To Date IMEI Repair: All Up To Date | Supported Bits / Revs: AT&T & Sprint Unlock: 1, 2, 3, 4, 5 T-Mobile & Verizon Unlock: 1, 2, 3, 4, 5 IMEI Repair: 1, 2, 3, 4, 5 |
| Galaxy S5 S6 | AT&T Unlocks: All Up To Date Sprint Unlocks: All Up To Date T-Mobile Unlocks: All Up To Date Verizon Unlocks: All Up To Date IMEI Repair: All Up To Date | Supported Bits / Revs: AT&T & Sprint Unlock: 1, 2, 3, 4, 5 T-Mobile & Verizon Unlock: 1, 2, 3, 4, 5 IMEI Repair: 1, 2, 3, 4, 5 |
| Galaxy J2 (J260A) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6, 7, 8 Unlock: 9, A |
| Galaxy J2 (J260AZ) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9 Unlock: A, B |
| Galaxy J2 (J260T1) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6 Unlock: 7, 8 |
| Galaxy J2 (S260DL) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6 |
| Galaxy J3 (J327A) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6, 7 |
| Galaxy J3 (J327AZ) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5 |
| Galaxy J3 (J336AZ) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9, A |
| Galaxy J3 (J337A) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9, A |
| Galaxy J3 (J337AZ) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9, A |
| Galaxy J3 (J337T) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6, 7 Unlock: 8, 9 |
| Galaxy J3 (J337V) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6, 7, 8 |
| Galaxy J3 (J337VPP) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6, 7, 8 |
| Galaxy J3 (J337P) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9, A |
| Galaxy J3 (S357BL) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6 |
| Galaxy J3 (S337TL) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6, 7 |
| Galaxy J3 (S367VL) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6 Unlock: 7, 8, 9 |
| Galaxy J7 (J727A) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6, 7, 8 |
| Galaxy J7 (J727T) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6, 7 Unlock: 8 |
| Galaxy J7 (J737A) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6, 7 |
| Galaxy J7 (J737T) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6, 7, 8 |
| Galaxy J7 (J737VPP) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9 |
| Galaxy J7 (J737P) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9, A |
| Galaxy J7 (S757BL) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6 |
| Galaxy J7 (S737TL) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6, 7 Unlock: 8 |
| Galaxy J7 (S767VL) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6 Unlock: 7, 8 |
| Galaxy A6 (A600A) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9, A |
| Galaxy A6 (A600T) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4 Unlock: 5, 6, 7, 8 |
| Galaxy A6 (A600P) |
| Supported Bits / Revs: Unlock: 1, 2, 3, 4, 5, 6, 7, 8, 9 |
JOIN OUR TELEGRAM GROUP & GET NOTIFIED OF ANY SERVER CHANGES:
SAMSUNG DEVICES
Remote FRP (Google Lock Removal): Check Telegram
Remote Unlock (Sprint Only): Online
Remote Unlock (AT&T, Verizon, T-Mobile): Offline
Remote IMEI Repair: Check Telegram
MOTOROLA DEVICES
Remote Unlock: Online
LG DEVICES
Remote FRP (Google Lock Removal): Online
Remote Unlock: Online
ALCATEL DEVICES
Remote Unlock: Online
GOOGLE PIXEL DEVICES
Remote Unlock: Online
UNLOCK CODES
Listed Brands: Online
iPHONE FACTORY UNLOCKS
Verizon: Online
Sprint: Offline
T-Mobile: Online
AT&T: Online
METRO-PCS DEVICE UNLOCK APP
Listed Brands: Online
T-MOBILE DEVICE UNLOCK APP
All Brands: Offline
Our business hours are
Monday - Friday: 9AM - 5PM Pacific Standard Time (PST)
Saturday: 9AM - 3PM Pacific Standard Time (PST)
Sunday: Offline
The answer is YES.
So, what did the unlock do?
The unlock lifted any Network Carrier Locks the device had.
Example:
A T-Mobile phone that restricts any other sim card not supported by the T-Mobile, this is considered a Network Carrier Lock which the Unlock lifts. Therefore, when an unlock has been performed, it may now accept other sim cards such as Sprint, AT&T, Verizon & so forth.
The unlock, however, does NOT remove any payments owed to the company the device pertains to. In the example above, if the device is from T-Mobile, any payments owed to T-Mobile still remains on the device, as does for any other carrier respectively.
If your intention is to unlock a device and NOT pay off any bills owed, then you may run into the company blacklisting your device; in which case, if it does happen, the Unlock still remains on the device but it will no longer pick up signal from any carrier belonging to the same country it was blacklisted in. If this ever happens, you may still use your device (as it is still unlocked) any where else in the world except the country it was originally blacklisted in. In the example above, the T-Mobile device may still be used outside the USA, but will never pick up signal inside the USA. The same is applied for any other carrier in their own respective country.
Important Note: USB Redirector Technician Edition only runs on Windows computer, no other OS is supported.
Step 1 - Download & Run USB Redirector Technician address. You will be prompt with the following message, where you must click on the 'Next' button as shown highlighted in blue on the image. You can download it from here.
Step 2 - You will be prompt for a Remote Technician Address. You may obtain the technician address by requesting it on our live chat.
Step 3 - Once you connect to our technician address you will see the message displayed on the left. At this point, you will need an original USB Cable to connect your phone to the computer. Please use main branch USB Cables such as Samsung, LG or the one that originally came with the device.
Step 4 - The USB Redirector Technician Edition will then move to step 2, at this point you will only need to wait for our technicians to become available & service your device.
Step 5 - When USB Redirector Technician Edition moves to step 3, this means our technicians are currently working on your device, if there are any additional steps needed please follow any & all procedures provided on our live chat.
Step 5 - Once the technician has stated the completion of your order, you will then see the final Step 4 on USB Redirector Technician Edition. At this point, you may click the 'Finish' button only if the technician has stated the completion of your order.
In order to service your device, you will need the following:
Windows Computer Stable Internet of 50Mbps download & 20Mbps upload
USB Cable Functional ports (phone & computer)
Device Passwords Removed
You must be present on the computer during the process
In some rare cases, a factory reset will be performed during the process
How do you enable USB debugging for all Samsung Devices in 2021? Here is a very simple 5 step tutorial.
The best part is, this tutorial works not only on the latest Galaxy S21, but on all Samsung Devices running on the latest android version, including the Android 11.
Step 1 - Go into your device Settings, then scroll down until you find 'About Phone'. Once you find the 'About Phone', be sure to click on it and continue on to the next step.
Step 2 - Locate the 'Software Information'. Once located, click on it and continue on to the next step.
Step 3 - Locate the 'Build Number'. Once located, rapidly tap on it 10 times, you will begin to see a small grey message on the bottom of the screen indicating that 'Developer's Options has been turned on'. If you see this message, you may continue to the next step. If for some reason this message does not appear, be sure to tap 10 times again but a bit slower this time and move onto the next step.
Step 4 - Click back twice on your device from the 'Software Information' to go back to the main Settings Screen or you can simply go to settings from the App Menu again. You will now be able to see the 'Developer options' underneath 'About phone'. Be sure to click on 'Developer options' and move on to the last step.
Step 5 - Be sure to turn on Developer options and then begin to scroll down until you locate the 'USB debugging' option. Once located, be sure to turn on 'USB debugging', a message will prompt and click 'Ok' on the message shown. With that being completed, you have successfully enabled usb debugging on your Samsung Device!
If you purchased a phone online, from a friend, or got a hold of a phone second handed, there are some chances that you might have stumbled across the Phone Not Allowed MM#6 message on your phone.
So, what does the Phone Not Allowed MM#6 mean?
This infamous message that appears on your device is a sign of your device's IMEI being blacklisted.
What does blacklist mean?
When an IMEI (also known as your device's unique identifier) is blacklisted, it will not be able to place any calls, send text messages or pick up any signal from any sim card, even if the device has been network unlocked.
Can it be fixed?
Yes! Here are a few options you can do to fix this issue on your phone:
1) Contact the carrier which you are attempting to use the SIM from & ask them if they can update their networks to allow your device to be used specifically with them.
2) Visit a local Retail Store & have them fix the SIM Card Reader.
Unfortunately our remote services can only work on Windows Computer.
Where Can I Download Samsung Firmware or ROM?
One of the most famous and FREE places to download Samsung Firmware or ROM is:
Android File Host
I have a file already, where can I download Odin?
The Odin we have seen give the least amount of issues with any Samsung Model is the Odin3 V3.14.1_3B_PatcheD, which can be downloaded directly from the link provided by XDA Developers (special thanks to XDA user realbbb for the Odin)
Download Odin Here
I have both the file and Odin ready, how do I flash my phone?
The first thing we suggest doing before you ever flash your phone is to remove your Google & Samsung Accounts on your device. Once you have removed all Google and/or Samsung accounts, you can proceed with the flashing.
If for some reason you do not remove your Google or Samsung Accounts, when the flashing is finished, the device will prompt for the login credentials to the accounts respectively. If for some reason you do not know your device Google or Samsung Account login credentials, you will be FRP Locked off your phone, which means you will not be able to go inside your phone again.
Once your file is extracted from it's ZIP, you will need to observe & see if the Firmware or ROM File has 1 or more than 4 parts. If the Firmware or ROM has only 1 file, when you run Odin, you will only need to load it into the AP part of Odin. If the Firmware or ROM has more than 4 files, you will need to load the 4 files into their own section respectively, example:
AP (on Odin):
AP_N975U1UEU1ASHE_CL16750803_QB25785566_REV00_user_low_ship_MULTI_CERT_meta_OS9.tar
BL (on Odin):
BL_N975U1UEU1ASHE_CL16750803_QB25785566_REV00_user_low_ship_MULTI_CERT.tar
CP (on Odin):
CP_N975U1UEU1ASHE_CP13747044_CL16750803_QB25785566_REV00_user_low_ship_MULTI_CERT.tar
CSC (on Odin):
CSC_OMC_OYM_N975U1OYM1ASHE_CL16750803_QB25785566_REV00_user_low_ship_MULTI_CERT.tar
If your Firmware or ROM has a HOME_CSC, you can decide whether to select that on the CSC section or the CSC only file, on the example above we used the CSC only in the CSC Section of Odin instead of the HOME_CSC.
Keep in mind your files must end with tar or tar.md5 extensions only.
Once your files are loaded into Odin, you will need to place your device in download mode, to do this you will need to turn your phone off and disconnect it from your computer. When your device is off, press and hold the following buttons respectively:
Devices without Bixby Button or Home Button: Volume Down + Volume Up + Power Button
Devices with Bixby Button: Volume Down + Bixby Button + Power Button
Devices with Home Button: Volume Down + Home Button + Power Button
A blue warning screen will appear, press Volume Up to continue.
If your device is displaying Download Mode, your device is now ready to be flashed with Odin.
The next step is to run Odin, then connect the device (the device will be listed under ID:COM).
Tip: Be sure to connect only one Samsung device during the Odin process, make sure your USB cable is a Samsung original cable, other cables may cause issues interrupting the flashing process & may damage your device.
If your device is NOT showing up, you may need to download & install Samsung Drivers:
Download Samsung Drivers Here
Tip: If your device is still not detecting after the Samsung Drivers are installed, try closing and running Odin again. If the device is still not displaying then change your USB Cable to another Samsung Original Cable. If your device is still not displaying after installing drivers and changing USB Cables, then either your computer port or your Samsung Phone's Port may be malfunctional.
Once your device is detected on Odin, we highly suggest selecting the following options under Odin's Options Tab:
[X] Auto Reboot is ticked ON
[X] Nand Erase is ticked ON
[ ] Re-Partition is ticked OFF
[X] F. Reset Time is ticked ON
Any other options must all be ticked OFF.
Once you have verified all options are correctly selected, click Start on Odin & wait until you see a green PASS displaying, indicating Odin has successfully flashed the Firmware or ROM.
That is how flashing is done on Samsung Phones in 2021, we hope you enjoyed this tutorial & keep an eye out for further tutorials we will be posting along the way, enjoy.
What is Knox Management?
Knox Management, also known as Knox Manage or Knox Mobile Enrollment, is Samsung's security feature available on all their Samsung devices running on Android Version 4.4 or newer. This Knox feature is usually seen on Companies or Organizations that use it's built in restriction features as to what can be and cannot be done on a Samsung Device. For instance, a Company that wants to provide Samsung Tablets for their employees to be used as devices for Business Purposes only, will gain the access to the following on a Knox Managed Device:
- Limit the Use of the device (Cannot place phone calls, can only open certain web pages on the internet, strictly base it off Company Use Only)
- Install Company Related Apps Only (You cannot install other apps that are outside the bounds of the Company's intended use of the phone
- Restrict the use of Camera
- Provide different restrictions to different users
- Enable the device's GPS Location in case it ever gets lost
- Lock, Reboot or even Factory Reset the Knox Managed Device
All these features will be available to the Company who uses Knox Management with the ultimate goal of limiting a device for business related uses only & if lost, lock, factory reset and power off the device rendering it useless.
Can Knox Management be bypassed?
Unlike Samsung's Google Locks, Knox Management is considered to be a MDM (Mobile Device Management) Lock, which are currently impenetrable at the moment.
How is it different than Samsung Google Lock?
Very simple, a Google Lock can be removed, a Samsung Knox Management cannot. If a device is lost, a user may perform a Factory Reset, however during the setup the device will not proceed until WIFI Access is granted. At which point, when the device connects to WIFI, it will begin to download any & all apps permitted by the Knox Manage & if the device has been blacklisted, will not be able to proceed with the device's setup. Best of all, when a device has been connected to WIFI, the Company now has the location of the device & will have the opportunity to acquire it.
Absolutely! Your device is still eligible to be serviced, regardless of any payments owed on it. Keep in mind however, our services do not remove any unpaid balance you owe.
Knox is not only Samsung's security on all their devices, it is also how they check if you have voided your warranty.
Many people do not know of Samsung's Knox Counter, or how to even check it. If the Knox counter is not 0x0, as shown on the image on the left, chances are, your phone has been tampered with & Samsung will no longer provide you their manufacture warranty.
How did I void my Samsung Warranty?
Knox Counter is usually triggered when the phone is attempted to be rooted. The good news, yet sad at the same time, is many USA devices (from the Galaxy S8 or newer) can no longer be rooted, meaning your Knox counter will usually remain intact. This however, means you can no longer root your device.
How can I check my Knox Counter?
To check your Knox counter, you will need to enter your device to what is considered Download Mode. To do this, depending on the device manufacture buttons, varies. Here is a list of how to enter download mode on your device:
If your device has no Bixby button or home button:
Power off your device
Press & Hold Volume Down + Volume Up + Power Button at the same time for 10 seconds.
Let go of the buttons once you see a blue warning sign.
Press Volume Up on the prompt screen to be brought to a screen similar to the image of the left.
You have successfully entered download mode.
If your device has Bixby button, but no home button:
Power off your device
Press & Hold Volume Down + Bixby Button + Power Button at the same time for 10 seconds.
Let go of the buttons once you see a blue warning sign.
Press Volume Up on the prompt screen to be brought to a screen similar to the image of the left.
You have successfully entered download mode.
If your device does not have Bixby button, but has a home button:
Power off your device
Press & Hold Volume Down + Home Button + Power Button at the same time for 10 seconds.
Let go of the buttons once you see a blue warning sign.
Press Volume Up on the prompt screen to be brought to a screen similar to the image of the left.
You have successfully entered download mode.
What is unlocking?
Unlocking is a service that enables you to use any other networks that are typically unavailable to your device, hence they are considered locked.
Take a Samsung S20 for example that is currently locked to Verizon. Once we unlock the device it will be able to accept any other carrier that accepts the device's IMEI. Once unlocked, you will be able to use it with other carriers such as Metro PCS, T-Mobile, Sprint, AT&T and so forth. It also enables you to use your same phone outside the USA, for any and all travel needs.
Once important key factor is, the unlocking service does NOT remove any payment balance due on the device. It also does not affect your contract in any way.
All unlocks are done factory based, so with us you don't have to worry about your warranty being voided or any unofficial tampering on your device.
How do I unlock my phone?
There are 2 types of category unlocks available for your device, depending on your carrier lock:
1) The Device will ask for an unlock code when you insert an invalid sim card
2) The Device will NOT ask for an unlock code when you insert an invalid sim card
The best way to check which type of lock your device has is to insert an invalid sim card & check to see which of these 2 categories it falls under.
Once you have which category your device falls under, you may proceed to the unlocks we have available:
1) Unlock Codes
2) Remote Unlocking Service
3) Server Factory Unlock
What is the difference between unlock codes, remote unlocking service, server factory unlocks?
Unlock Codes are factory unlock codes generated typically within 72 hours & can be inputted when you insert an invalid sim card.
Remote Unlocking Services are unlocks done over the internet and are typically completed within 24 hours, however this is only a limited list of supported brands such as Samsung & LGs only.
Server Factory Unlocks are server based & may take anywhere from 7 to 21 business days to complete, however this does support a variety of brands not listed under the Remote Unlocking Services & Unlock Codes.
In the end, speed & supported models are the main differences between the 3 unlocking services we offer.
How do I know which sims are invalid for my phone?
You can use the chart below to view which are invalid sim cards for your phone, depending on your phone's original carrier:
| Your Phone's Original Carrier | Invalid Sim Cards for your phone |
| T-Mobile, Metro PCS | AT&T, Verizon, Sprint, Cricket, Boost Mobile, |
| AT&T, Cricket | T-Mobile, Metro PCS, Verizon, Sprint, Boost Mobile |
| Sprint, Boost Mobile | T-Mobile, Metro PCS, AT&T, Cricket, Verizon |
| Verizon | T-Mobile, Metro PCS, AT&T, Cricket, Sprint, Boost Mobile |
How do I know which service to use?
Once you know which category your phone falls under, you can proceed to placing an order with us by login in to your account & searching for the respective unlocking service:
If the device asks for an unlock code, you will search for Unlock Code services.
If the device is supported in our Remote Services Unlock, you may search for that unlocking option.
If the device is not supported by either the Unlock Code or Remote Service Categories, then you may search under the Server Factory Unlocks.
If you do not have an account with us, you can place your order by heading over to our main page.
What if I don't see the service I need to unlock my phone?
If the service you need to unlock your phone is not listed, we are currently not supporting the unlock unfortunately. You can always use our website chat to check when a service may become available.
You may simply dial *#06# on your phone & you will be prompt with an IMEI such as the following:
IMEI: 351845635287415 / 04
You may ignore all numbers after the /, so in this case the IMEI is: 351845635287415.
We do not require your original sim card inside the phone. We do sometimes however, require you to have an invalid sim card or the sim card you wish to use on your phone nearby, in case it is needed during the unlock procedure.
If you order a Google Lock Removal, no sim cards are required at all.
If you order an IMEI Repair, no sim cards are required at all.
Yes, unlocking simply removes the network lock and SIM lock that are entered into the phones software when sold to you by the network.
However, if you owe any payments to the carrier this is not removed at all. If your phone is blacklisted, the unlock still remains, however you will only be able to use the device outside of the blacklisted country.
If your device has another type of lock, such as MDM Locks or Knox Locks, the network unlock will NOT remove this & the device will remain LOCKED until the carrier decides to unlock it. Do not order any unlocks if your device has these type of locks.
1. Zelle (No Fees)
Yes! Discounted prices are available for cell phone store owners, ebay sellers, wholesellers, technicians or people who have bulk devices to unlock. Simply register on our website & the store owner will contact you to follow up on your registration.